Cloud Captains Privacy Policy

Contact Information:

• Website: https://cloud-captains.com/
• Address: Herenstraat 10a, 2511EA The Hague
• Phone Number: 0643011790
• Data Protection Officer: Patrick Groenendijk, reachable via marketing@cloud-captains.com

Personal Data We Process Cloud Captains processes your personal data because you use our services and/or because you provide this data to us yourself. Below is an overview of the personal data we process:

• First and last name
• Address details
• Phone number
• Email address
• IP address
• Other personal data that you actively provide, for example by creating a profile on this website, in correspondence, and by telephone
• Location data
• Data about your activities on our website
• Data about your browsing behavior across different websites (for example because this company is part of an advertising network)
• List of customer contact details via an app
• Internet browser and device type
• Bank account number

Special and/or Sensitive Personal Data We Process Our website and/or service does not intend to collect data about website visitors under the age of 16 unless they have parental or guardian permission. However, we cannot verify if a visitor is over 16. We recommend that parents be involved in their children’s online activities to prevent data collection about children without parental consent. If you believe that we have collected personal data about a minor without this consent, please contact us at contact@cloud-captains.com, and we will delete this information.

Purpose and Legal Basis for Processing Personal Data Cloud Captains processes your personal data for the following purposes:

• To handle your payment
  Sending our newsletter and/or advertising brochure
  To call or email you if necessary to perform our services
  To inform you about changes to our services and products
  To offer you the opportunity to create an account
  To deliver goods and services to you Cloud Captains analyzes your behavior on the website to improve the website and to tailor the range of products and services to your preferences
  Cloud Captains tracks your browsing behavior across different websites to align our products and services with your needs Cloud Captains also processes personal data if we are legally obliged to do so, such as data we need for our tax return
• Automated Decision-Making Cloud Captains makes decisions based on automated processing regarding matters that can have significant consequences for individuals. These are decisions made by computer programs or systems, without human intervention (for example, a Cloud Captains employee). Cloud Captains uses the following computer programs or systems:
• Brevo for sending newsletters
• DigiBTW for sending and processing invoices
  
  How Long We Keep Personal Data
  Cloud Captains does not retain your personal data longer than strictly necessary to achieve the purposes for which your data is collected. We use the following retention periods for the following (categories of) personal data:
• 2 years for personal data
  
  Sharing Personal Data with Third Parties Cloud Captains only provides data to third parties if this is necessary for the execution of our agreement with you or to comply with a legal obligation.
  
  Cookies or Similar Techniques We Use Cloud Captains uses functional, analytical, and tracking cookies. A cookie is a small text file that is stored in the browser of your computer, tablet, or smartphone when you first visit this website. Cloud Captains uses cookies with a purely technical functionality. These ensure that the website works properly and that, for example, your preferred settings are remembered. These cookies are also used to make the website work well and to optimize it. In addition, we place cookies that track your browsing behavior so that we can offer customized content and advertisements.
• On your first visit to our website, we have already informed you about these cookies and asked for your permission to place them.
• You can opt out of cookies by setting your internet browser so that it no longer stores cookies. In addition, you can also delete all information previously stored via your browser settings.
• For an explanation, see: https://veiliginternetten.nl/themes/situatie/cookies-wat-zijn-het-en-wat-doe-ik-ermee/
  
  Viewing, Modifying, or Deleting Data You have the right to view, correct, or delete your personal data. In addition, you have the right to withdraw your consent for data processing or to object to the processing of your personal data by Cloud Captains, and you have the right to data portability. This means that you can submit a request to us to send the personal data we have about you in a computer file to you or another organization named by you.
  
  You can send a request for access, correction, deletion, data transfer of your personal data, or request to withdraw your consent or objection to the processing of your personal data to contact@cloud-captains.com.
  
  To ensure that the request for access has been made by you, we ask you to send a copy of your identity document with the request. Make your passport photo, MRZ (machine readable zone, the strip with numbers at the bottom of the passport), passport number, and Citizen Service Number (BSN) black in this copy. This is to protect your privacy. We will respond to your request as quickly as possible, but within four weeks.
  
  Cloud Captains would also like to point out that you have the possibility to file a complaint with the national supervisory authority, the Dutch Data Protection Authority. You can do this via the following link: https://autoriteitpersoonsgegevens.nl/nl/contact-met-de-autoriteit-persoonsgegevens/tip-ons
  
  How We Secure Personal Data Cloud Captains takes the protection of your data seriously and takes appropriate measures to prevent misuse, loss, unauthorized access, unwanted disclosure, and unauthorized modification. If you believe that your data is not properly secured or there are indications of misuse, please contact our customer service or via contact@cloud-captains.com. Cloud Captains has taken the following measures to secure your personal data:
• TLS (formerly SSL): We send your data via a secure internet connection. You can see this by the address bar ‘https’ and the padlock in the address bar.
• DKIM, SPF, and DMARC are three internet standards that we use to prevent you from receiving emails on our behalf that contain viruses, are spam, or are intended to obtain personal (login) data.
• DNSSEC is an additional security measure (supplementary to DNS) for converting a domain name (#company_website) to the associated IP address (server name); it is provided with a digital signature. You can have that signature automatically checked. This way, we prevent you from being redirected to a fake IP address.
• Personal data must not be retained longer than strictly necessary for the purpose for which it was collected. We retain your data for 2 years and destroy it after 2 years. Your data is used for email communication, sending invoices, or how you use the website so that we can continually optimize it.